Returns & Refunds

Return Eligibility

• Return or exchange requests must be submitted within 7 days of delivery.
• Items must be unused, undamaged, and returned in their original packaging.
• Products showing signs of use, damage, or missing accessories may not be eligible for return.
• Change-of-mind returns may not be accepted unless otherwise stated on the product page.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us as soon as possible with clear photos or videos of the product.
• The return must be approved by Veeo before the item is sent back.
• Return shipping may be covered by Veeo when the item received is damaged or incorrect.

Return Process

• Contact our support team with your order details.
• Provide photos or videos where required.
• Wait for return approval and instructions.
• Send the approved item according to the provided instructions.
• The returned item will be inspected before a refund or exchange is approved.

Refunds

• Refunds, where applicable, are processed after the returned product has been received and inspected.
• Approved refunds are processed within 5–7 business days after the returned product has been received and inspected.
• The actual time for the funds to appear may vary depending on the payment method or financial institution.

Exchanges

Exchanges may be available for eligible products subject to product availability. The replacement item will be dispatched after the returned product has been received and approved.

Order Cancellation

• Orders may be cancelled before dispatch by contacting us.
• Once an order has been dispatched, cancellation may not be possible.